Reverse engineering electronic services from e-forms to knowledge

On their route to e-governance, public administrations have developed e-services. Each e-service encompasses a significant amount of knowledge in the form of examples, help texts, legislation excerpts, validation checks etc. This knowledge has been offered by domain experts in the phases of service analysis, design and implementation, being however bundled within the software, it cannot be readily retrieved and used in other organizational processes, including the development of new services. In this paper, we present an approach for reverse engineering e-services, in order to formulate knowledge items of a high level of abstraction, which can be made available to the employees of the organizations. Moreover, the knowledgeion, which can be made available to the employees of the organizations. Moreover, the knowledge items formulated in the reverse engineering process are stored into a knowledge-based e-service development platform, making them readily available for use in the development of other services.